Returns & refunds
Changed your mind? EU consumer law gives you the right to return most items within 14 days of receipt. We extend this to 30 days as our standard policy. Please note: return shipping is arranged and paid by you.
Initiate the return
Email us at [email protected] with your order number and the item(s) you want to return. Include "Return request" in the subject line.
Pack and ship it back yourself
We do not provide a return label — you arrange and pay for return shipping with the carrier of your choice. Pack the item securely, ideally in its original packaging, and send it to the address we confirm by email. We recommend a tracked service, as you're responsible for the item until it reaches us.
Refund
Once we receive and inspect the return (usually within 3 business days), we refund within 5 business days. If the item arrived faulty or damaged, you get a full refund including the original shipping cost. For any other reason (e.g. change of mind), we refund the item price only — original and return shipping are not included.
In rare cases an item can sell out between when you order and when we prepare your shipment. If that happens, we will not ship a substitute or a partial order — we cancel that item and give you a full refund, including shipping if it was the only item in your order. We'll always email you first.